Help centre
CNC Spares and Automation FAQs
Answers to common questions about quotations, part condition, compatibility, delivery and our engineering services.
Ordering and Quotations
Can I get a quote with only a part number?
Yes. A part or model number and the quantity are enough to start. If you also send a photo of the nameplate and the machine make and control, we can confirm compatibility faster and suggest an alternative if the exact part is not available.
Can I send one enquiry for many parts?
Yes. Add products to your RFQ list while browsing, or upload a BOM or parts list on the quote form. You receive one consolidated quotation with each line priced separately.
Why are prices not shown on the website?
Prices for CNC spares depend on condition (new, reconditioned, surplus or exchange), availability and quantity, and they change often. A quotation gives you the current price for the exact item you need.
How quickly will I get a reply?
Enquiries are answered during business hours. For a machine-down situation, call or WhatsApp us after sending the form so we can prioritise it.
Parts and Condition
Do you supply new and reconditioned CNC spare parts?
We supply new, used and reconditioned spares, and can also source surplus and exchange parts. The condition of each item is stated on the quotation, so you can choose between options before you order.
Can you find obsolete or discontinued CNC parts?
Obsolete, legacy and discontinued parts are a large part of what we source. Send the part number and a nameplate photo. If the original is no longer available, we look for a reconditioned unit, a surplus unit or a compatible replacement.
Are parts tested before dispatch?
Used and reconditioned parts are inspected and tested before dispatch. Ask us for the test details and the warranty that applies to the specific item when you receive the quotation.
Can you help if I do not know the exact replacement?
Yes. Describe the machine, the control and the fault, and send photos of the part and its nameplate. Our engineers will help identify the correct part or a compatible alternative before you order.
Brands and Compatibility
Which brands do you work with?
Our catalogue includes Delta, Fuji, Panasonic, Mindman, Hengstler, Leuze and CNC Electric products, plus spares compatible with Fanuc, Siemens, Mitsubishi and Heidenhain controls. EKA CNC is an independent reseller of these brands, not an authorised dealer or distributor.
Do you supply genuine or compatible parts?
Both, depending on the item. The quotation states whether a part is original (new, surplus or reconditioned) or a compatible replacement, so you can decide before ordering.
Delivery and Services
Do you deliver outside Chennai?
Yes. We are based in Chennai and dispatch to customers across India. For orders outside India, tell us the destination when you request a quote so we can confirm shipping options.
Do you build control panels and retrofit old machines?
We build custom control panels and VFD panels, and support re-engineering, rebuilding and retrofitting of CNC machines. Use the quote form to describe the machine and what you want to achieve.
Can I visit your office in Chennai?
Yes. We are at No. 604/C, MTH Road, Mannurpet, Chennai 600050. Please call +91 90433 36700 first so that the right person is available.
Your next step
Still have a question?
Call, WhatsApp or send the quote form. An engineer will reply.
From requirement to quotation
Have a part number or a machine down?
Send the model, nameplate photo or a short description. We check availability, compatible alternatives and lead time, then reply with a quotation.